FAQ

Shipping FAQs:

Will you be able to ship the product to me?

Hello! We can ship our products to all areas covered by our delivery partners in the UK. In case your area is not serviced by our primary partners, we will make arrangements with an alternative partner. This may incur an extra cost.

What are the delivery charges?

Delivery charges for our products may vary based on ongoing promotions. We strive to offer free delivery whenever possible. In many cases, delivery charges are waived. However, please note that there may be instances where a nominal delivery fee applies. Rest assured, we always aim to provide the best value and convenience to our customers. During the checkout process, you will be able to view any applicable delivery charges before finalizing your order.

How can I track the delivery?

Once your order is shipped, we will send you an email containing the tracking reference number. You can use this reference number to track your shipment. We are currently working on implementing a tracking system on our website, which will allow you to easily track your order's progress.

How long will the order take to reach me?

Please allow three to five business days for your order to reach you. However, delivery times may vary depending on your location and any unforeseen circumstances. If you have not received your order within the estimated timeframe, please feel free to contact us at houseofasia.orders@gmail.com, and we will assist you in tracking your package.

Can the delivery address be changed after an order is placed?

Once an order is placed, we are unable to change the delivery address due to logistical reasons. Please ensure that you provide the correct address during checkout to avoid any inconvenience. If you have any concerns or need assistance, please reach out to us at houseofasia.orders@gmail.com, and we will do our best to help.

How do I contact the delivery company?

Upon dispatch, we will provide you with a tracking number for your order. If you encounter any issues while tracking your order or need to contact the delivery company, please email us at houseofasia.orders@gmail.com, and we will assist you to the best of our ability.

What if I am not home when the package arrives?

If you are not available at the time of delivery, the delivery person may attempt to reach you via phone or leave a note with instructions for rescheduling or alternative arrangements. While we strive to ensure a smooth delivery experience, please note that we do not have direct control over the courier or logistics partner's actions. If you anticipate being unavailable during the delivery period or have specific instructions, kindly inform us in advance, and we will work with you to make suitable arrangements.