Products will be delivered in 5-7 business days from the date of purchase.

Conditions for returns or refunds:

Products are eligible for refunds and returns under specific conditions.

FILTER COFFEE DECOCTION

What is a filter coffee decoction?

A filter coffee decoction is obtained by allowing hot water to pass through roasted and ground coffee powder - in a traditional South Indian filter. This decoction is then mixed with hot milk to enjoy South Indian filter coffee.

What kind of ingredients do you use?

Our decoction is made of coffee, chicory (in some blends) and water. Absolutely nothing else. It is a wholesome natural product with no preservatives, added sugars or colours.

What is the shelf life of the decoction?

The shelf life of the decoction is 8 months in ambient conditions. Once opened, the decoction needs to be refrigerated in the original packaging and consumed within 8 days.

Is the decoction vegan?

The decoction by itself is vegan, consuming a black coffee from the decoction is also vegan.

Where do you grow your coffee?

All the coffee used in our decoction comes from the Western Ghats of India. This is a true farm-to-cup product as we are completely backwards-integrated. We grow, process, pack and sell the decoction in-house.

I noticed small brown particles in my coffee, what are they?

We use coffee and nothing but coffee, the particles are soluble coffee solids that coagulate under storage. Shake the pouch/sachet well before usage and they will dissolve into the liquid.

Can I use the decoction for anything other than hot coffee?

Yes of course! Awesome cold coffees, cakes, cocktails etc can be made with our decoction. It can also be used as a coffee topping on ice creams.

Can I reheat the decoction?

Any coffee, if reheated, loses its flavour and charm. Never reheat the decoction directly, add it to hot milk, heat the mixture, and beat it up and down for traditional South Indian filter coffee.

Can I drink the decoction directly?

Well, there is no harm in doing that. If that is what your palette prefers, go ahead. If you would like to try a more traditional approach, do visit our recipe page.

TEA BREW

What is a tea brew?

The TrueSouth tea brew is a ready-to-use tea concentrate. It is obtained using our proprietary extraction process from the finest tea leaves. What kind of ingredients do you use?

Our brew is made of only natural ingredients. The finest tea leaves, curated spices and natural lemon. Absolutely nothing else. It is a wholesome natural product with no preservatives or colours.

What is the shelf life of the tea brew?

The shelf life of the decoction is 6 months in ambient conditions. Once opened the decoction needs to be refrigerated in the original packaging and consumed within 10 days.

Can I use the tea brew for anything apart from hot tea?

You can prepare a cup of black tea or ice tea with our water-based brews. Make excellent mocktails, tea-flavoured cakes. Sky’s the limit.

P.S: Do share with us your creations :)

Will you be able to ship the product to me?

Hello! We can ship our products to all areas covered by our delivery partners in the UK. In case your area is not serviced by our primary partners, we will make arrangements with an alternative partner. This may incur an extra cost.

What are the delivery charges?

Delivery charges for our products may vary based on ongoing promotions. We strive to offer free delivery whenever possible. In many cases, delivery charges are waived. However, please note that there may be instances where a nominal delivery fee applies. Rest assured, we always aim to provide the best value and convenience to our customers. During the checkout process, you will be able to view any applicable delivery charges before finalizing your order.

How can I track the delivery?

Once your order is shipped, we will send you an email containing the tracking reference number. You can use this reference number to track your shipment. We are currently working on implementing a tracking system on our website, which will allow you to easily track your order's progress.

How long will the order take to reach me?

Please allow three to five business days for your order to reach you. However, delivery times may vary depending on your location and any unforeseen circumstances. If you have not received your order within the estimated timeframe, please feel free to contact us at houseofasia.orders@gmail.com, and we will assist you in tracking your package.

Can the delivery address be changed after an order is placed?

Once an order is placed, we are unable to change the delivery address due to logistical reasons. Please ensure that you provide the correct address during checkout to avoid any inconvenience. If you have any concerns or need assistance, please reach out to us at houseofasia.orders@gmail.com, and we will do our best to help.

How do I contact the delivery company?

Upon dispatch, we will provide you with a tracking number for your order. If you encounter any issues while tracking your order or need to contact the delivery company, please email us at houseofasia.orders@gmail.com, and we will assist you to the best of our ability.

For detailed information, please refer to our FAQs.